Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase
Please email kavaclubeu@zohomail.eu to request a refund.
Refund exceptions
Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered.
Exchanges
If the item is in original unopened condition, it will be eligible for exchange for another item of equal or lesser value or store credit.
Delivered and missing packages
We do not accept responsibility for packages that have been marked ‘delivered’ by the tracking. Please be sure you are shipping to a secure location. If tracking information indicates a package has been delivered and you have not received it, we recommend checking with your family members and neighbours to make sure they did not receive or accept by mistake or in your absence, before contacting your Shipping Carrier for further information. If the option standard post is selected in the check out we do not take responsibility for parcels that go missing and do not turn up and only tracked parcels that go missing/don’t turn up will be reshipped.