The Kavaclub online store available at https://www.kavaclub.eu is a platform administered by kavaclub with Business registration number 784176 registered in Dublin, Ireland
Delivery and Refunds
Order execution
Orders are executed within 48 (forty-eight) hours from the moment of booking the payment, excluding non-working days.
The following shipping carriers are: An Post, DPD.
Tracking the Order
If the shipping carrier provides the order number, we will update the customer with the tracking information through email. The Customer has to remember that some orders shipped by An post are not provided with a tracking number if standard post was chosen in the checkout.
Delivery cost
The delivery cost depends on the weight of ordered products and delivery address. Before the execution of the order, the Customer is provided with detailed information about the total cost of the service, including delivery and the price of the product. At this point the customer, if one does not accept total costs, can resign from the service.
Ordering several products
If the Customer buys specified products and some of them are unavailable at the moment, the available products will be sent in the first place. When the other products will become available again, the Customer will receive the remaining one. The Customer shall not bear any further costs of another shipping.
Refunds and Exchanges
How to refund the product
The Customer has the right to terminate a contract without giving any reasons within 14 days from the date of coming into possession of the ordered product; from the date when a third party other than the hauler or a person indicated by the Customer came into possession of the ordered product, or; from the date of coming into possession of the last product.
To receive the refund, the product has to be returned in the unused and unopened original packaging, unless the damaged package was a manufacturing defect.
The will of refund shall be declared via e-mail or mail accordingly to the following instruction. In order to acknowledge the refund, purchased products have to be returned within 14 (fourteen) days from the date of the purchase.
- Send an e-mail to kavaclubeu@zohomail.eu with the following form:
- the reason of returning of products (optionally)
- the number of the order
- Information about the recipient and account number where the refund will be sent (in case of the lack of information the refund will be sent on the same account number which was used in placing the order).
- Return the product to the address detailed in the email from us.
- Attach to the package the signed file about the reason for returning (optionally), the original receipt or invoice.
The Seller can hold with refunding a payment until receiving the product or confirmation of sending the product from the Customer, depending on the fact which event will occur earlier.
The Customer is obliged to return the Product to the Seller in the following Terms without hesitation, no later than 14 (fourteen) days from the day when the Seller was informed about contract termination. The date will be kept if the Customer sends the Product before the 14 (fourteen) date period. The Customer bears expenses of returning the Product.
Refunds – exceptions
The Customer is not entitled with the right to terminate a contract by electronic means in a transaction when the considered Product was sent in a sealed, tamper-evident package and the seal was broken after coming into possession. The Product cannot be returned once the original seal is broken, because the contents are a plant-based botanical product whose integrity depends on the unopened packaging.
Exchanges
If the Product remains in the original unopened package can be exchanged for a different one with the same or lower value or for topping up in the Online Store.
Store’s Operation
To the fullest extent permitted by the applicable law, the Seller disclaims all liability for Store’s functioning disruption caused by force majeure, unallowable third party activity or online store’s incompatibility with Customer’s technical infrastructure.
Browsing Store’s product does not require creating the Customer’s Account. Placing an order by the Customer is available after creating Customer’s Account or providing necessary information, such as personal data and shipping address required for the execution of the order.
Execution of the Sales Agreement
- The execution of the Sales Agreement between the Customer and the Seller occurs after previous placing the Order by the Customer via the Order Form available on the Online Store.
- After placing the Order the Seller, without hesitation, confirms the Order and puts it into execution. The acceptance of the Order is sent to the Customer’s e-mail pointed out during placing the Order. The message of acceptance provides Seller’s confirmation of receiving the Order, putting it into execution and the confirmation of execution of the Sales Agreement. The Sales Agreement is concluded between the Customer and the Seller at the moment of receiving above mentioned e-mail message.
- In the case of choosing by the Customer:
- payment by bank transfer, electronic payment, or payment by credit card, the Customer shall make the payment in 12 (twelve) hours from the moment of concluding the Sales Agreement, otherwise, the Order is automatically canceled due to non-payment.
- If the Customer ordered the Products with different time of delivery, the final delivery date is the latest date.
Personal data
- The Administrator of the Customer’s personal data collected via the Online Store is the Seller, Pacific Elixir sp. z o. o.
- The Administrator processes personal data collected via the Online Store in order to execute the Sales Agreement and, if the Customer agrees, also for marketing purposes.
- In order to conclude the Order the Administrator share Customer’s personal data with third parties. The recipients of the Customer’s personal data presented on the Online Store are:
- delivery companies, which delivers the Product, if the Customer places an order via the Online Store and chooses postal or courier service.
- payment processing companies, if the Customer places an order via the Online Store and chooses an electronic payment option or a credit card.
- The Customer has the right to access to the personal data processing, their correction, modification, deletion and limitation of data processing, the objection against their processing as well as the right to transfer data.
- The Customer gives his/her data voluntarily. In certain situations giving the personal data may be necessary and not providing them leads to the lack of possibility of concluding the Sales Agreement.
Final provisions
- The Seller reserves the right to change its Terms and policies. The Seller shall inform the Customer about each change The Customer shall be informed about each change by the Seller at least 7 (seven) days in advance.